Terms and Conditions
Man with Van Tottenham Hale Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Tottenham Hale provides transport, removal and related services to private and business customers. By booking or using our services you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
1.1 "Company" means the provider of the man and van and removal services trading under the name Man with Van Tottenham Hale.
1.2 "Customer" means the person, firm or organisation who requests or uses the services of the Company.
1.3 "Services" means transport, loading, unloading, packing, removal, delivery, and any related services supplied by the Company.
1.4 "Goods" means all items that are to be moved, transported, handled, stored or otherwise dealt with by the Company on behalf of the Customer.
1.5 "Work Location" means any collection, loading, unloading or delivery address at which the Services are carried out.
2. Scope of Services
2.1 The Company offers man and van and removal services primarily within Tottenham Hale and surrounding areas, as well as transport to and from other locations in the United Kingdom as agreed at the time of booking.
2.2 The specific services to be provided will be set out in the booking confirmation, including the date, time, vehicle type, number of operatives, and any agreed additional services.
2.3 The Company does not provide specialist services such as mechanical lifting, disconnection or reconnection of gas, electrical or plumbing appliances, or dismantling of certain specialist furniture unless explicitly agreed in advance.
3. Booking Process
3.1 Bookings may be requested by the Customer through the Company’s accepted communication channels. A booking is not confirmed until the Company has issued a confirmation stating the agreed date, time, service details and charges.
3.2 The Customer is responsible for providing accurate and complete information at the time of booking, including the addresses, access details, parking arrangements, number of floors, presence or absence of lifts, the approximate volume and nature of the Goods, and any items requiring special handling.
3.3 If the information provided by the Customer is incomplete or inaccurate, the Company reserves the right to amend the quotation, adjust the charges, change the vehicle or staffing level, or cancel the booking.
3.4 All bookings are subject to the availability of vehicles and staff. The Company may refuse a booking at its sole discretion.
4. Quotations and Charges
4.1 Unless otherwise stated, quotations are based on the information supplied by the Customer and on the assumption of reasonable access and parking at each Work Location.
4.2 Quotations may be offered as fixed price, hourly rate, or a combination of both. The basis of charging will be clearly stated in the booking confirmation.
4.3 The Company reserves the right to apply additional charges in the following situations:
a) Delays caused by circumstances beyond the Company’s control, including but not limited to waiting for keys, restricted access, or delays caused by third parties.
b) Additional work requested by the Customer that was not included in the original quotation, such as further collections, extra items, or additional packing.
c) Inaccurate or incomplete information provided by the Customer regarding the volume of Goods, access, or any other factor affecting the time or resources required.
d) Parking charges, permits, tolls, congestion charges or penalties incurred solely as a result of the Work Location or instructions provided by the Customer.
4.4 All charges are exclusive of any government taxes or duties that may apply unless clearly stated otherwise.
5. Payments
5.1 The Customer agrees to pay the Company’s charges in accordance with the terms set out in the quotation and booking confirmation.
5.2 Payment terms will be confirmed at the time of booking and may include payment in advance, payment on completion, or a deposit and balance arrangement, depending on the nature and size of the job.
5.3 The Company may require a non-refundable or partially refundable deposit to secure a booking, especially for larger moves or long-distance work. The deposit amount and conditions will be stated in the booking confirmation.
5.4 Payment methods accepted by the Company will be communicated to the Customer at the time of booking. The Customer undertakes to have the agreed method of payment available at the required time.
5.5 If payment is not made when due, the Company may:
a) Suspend or refuse to start or continue the Services.
b) Charge interest on overdue amounts at a reasonable rate from the due date until payment is received in full.
c) Retain possession of Goods until full payment has been received, subject to applicable law.
6. Cancellations and Changes
6.1 The Customer may cancel or amend a booking by giving notice to the Company. The notice period and any applicable charges will depend on how far in advance the cancellation or change is made.
6.2 The Company may apply the following cancellation charges, unless otherwise stated in the booking confirmation:
a) Cancellations made more than 72 hours before the scheduled start time: no cancellation fee, but any non-refundable deposit may be retained.
b) Cancellations made between 24 and 72 hours before the scheduled start time: a reasonable percentage of the quoted price may be charged to cover lost bookings and administrative costs.
c) Cancellations made less than 24 hours before the scheduled start time or failure of the Customer to be present or provide access: up to 100 percent of the quoted price may be charged as a late cancellation fee.
6.3 The Company reserves the right to cancel or reschedule a booking due to events beyond its reasonable control, including but not limited to vehicle breakdown, severe weather, illness, accidents, or other unforeseen circumstances. In such cases, the Company will aim to offer an alternative date or a refund of any payments received for the affected booking.
6.4 The Company will not be liable for any indirect or consequential losses arising from a cancellation or rescheduling, such as loss of earnings, missed appointments or additional third-party costs.
7. Customer Responsibilities
7.1 The Customer is responsible for:
a) Ensuring that they, or an authorised representative, are present at the agreed times to provide access, give instructions and sign any required documentation.
b) Arranging suitable parking for the Company’s vehicles at each Work Location, including obtaining permits where necessary, and paying any parking or access charges not expressly included in the quotation.
d) Declaring to the Company any items that are fragile, valuable, or require special handling.
e) Ensuring that all Goods can be safely lifted and moved without risk to the Company’s staff, vehicles or equipment.
7.2 The Customer must not ask the Company to transport, handle or dispose of any items that are prohibited, hazardous, illegal, or otherwise unsuitable, including but not limited to explosives, flammable substances, drugs, firearms, or perishable food items that may deteriorate in transit.
8. Waste and Disposal Regulations
8.1 The Company operates in compliance with relevant UK waste and environmental regulations. The Services provided are primarily for the transport of household and commercial Goods and not for general waste removal or unlicensed disposal.
8.2 The Company will not remove or dispose of household waste, construction waste, garden waste, electrical waste or any other items classified as controlled waste, unless this has been specifically agreed and the Company is acting in accordance with applicable regulations.
8.3 The Customer is responsible for ensuring that any items presented for removal or disposal as part of the Services are lawful and permissible for transport and that any required licences or documentation are in place.
8.4 If the Customer instructs the Company to dispose of certain items, the Company may use authorised disposal or recycling facilities. Any associated charges for disposal, recycling, permits or handling of specific materials will be added to the Customer’s bill.
8.5 The Company reserves the right to refuse to carry or dispose of any item that it reasonably believes is unsafe, illegal, or in breach of waste regulations.
9. Liability for Loss or Damage
9.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss or damage to Goods or property is subject to the limitations set out in these Terms and Conditions.
9.2 The Company will not be liable for loss or damage arising from:
a) Incorrect or incomplete information provided by the Customer.
b) Inadequate packing or preparation of Goods by the Customer or third parties.
c) The inherent condition or nature of the Goods, including wear and tear, defective design, or existing damage.
d) Acts or omissions of the Customer or any person acting on their behalf.
e) Circumstances beyond the Company’s reasonable control, such as accidents, traffic, weather conditions, or acts of third parties.
9.3 The Company’s total liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, will not exceed a reasonable and proportionate amount, taking into account the value of the Goods and the charges paid for the Services.
9.4 The Company will not be liable for any indirect or consequential losses, including but not limited to loss of profit, loss of opportunity, or loss of enjoyment.
9.5 The Customer is encouraged to arrange adequate insurance cover for their Goods during removal and transit, as the Company’s standard liability may not cover the full replacement value of items.
10. Excluded Items and Special Risks
10.1 The Company will not be responsible for loss or damage to the following items unless specifically agreed in writing:
a) Jewellery, watches, precious metals, cash, securities and other valuables.
b) Important documents such as passports, deeds, financial records or personal papers.
c) Items of exceptional value, antiques, artworks or collections unless their nature and value have been declared and an additional charge agreed.
10.2 The Customer should personally transport any valuables, documents and irreplaceable items and should not include them in the Goods to be moved by the Company.
11. Claims and Complaints
11.1 Any visible loss or damage to Goods or property should be reported to the Company as soon as reasonably possible and recorded on any job completion note where applicable.
11.2 Any claim or complaint relating to the Services should be submitted to the Company within a reasonable period of becoming aware of the issue, so that it can be investigated while evidence and recollection remain clear.
11.3 The Customer should provide details of the alleged loss or damage, including photographs where available, a description of the item, and any supporting documentation relevant to value or condition.
11.4 The Company will review the claim or complaint and respond within a reasonable timeframe, and may request additional information or evidence in order to reach a fair assessment.
12. Access, Health and Safety
12.1 The Company reserves the right to refuse to move any item or carry out any activity which, in its reasonable opinion, cannot be safely undertaken due to the condition of the item, access restrictions, or health and safety concerns.
12.2 The Customer must ensure that all access routes, driveways, stairways and lifts are safe, clear and suitable for carrying Goods and for the movement and parking of vehicles.
12.3 The Company will not be liable for any damage caused as a result of having to force Goods through tight spaces where the Customer has insisted that such attempts be made against the Company’s advice.
13. Timeframes and Delays
13.1 The Company will use reasonable endeavours to adhere to agreed times for arrival and completion, but any timings are estimates only and are not guaranteed unless expressly stated in writing.
13.2 The Company will not be liable for delays caused by traffic, weather, accidents, road closures, security checks, access issues, or other circumstances beyond its reasonable control.
13.3 Where delays occur, the Company will keep the Customer informed where possible and will complete the Services as soon as is reasonably practicable.
14. Data Protection and Privacy
14.1 The Company will handle personal information provided by the Customer in accordance with applicable UK data protection laws.
14.2 The Customer’s details will be used for the purposes of administering bookings, providing the Services, handling payments, and managing any enquiries or complaints.
14.3 The Company may retain records of bookings and communications for a reasonable period as required for legal, tax or business purposes.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms and Conditions or the provision of the Services.
16. General Provisions
16.1 No variation of these Terms and Conditions shall be effective unless it is expressly agreed by the Company and confirmed in writing.
16.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
16.3 The failure of the Company to enforce any right or remedy under these Terms and Conditions shall not constitute a waiver of such right or remedy.
16.4 These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the Services, and supersede any prior understandings, representations or agreements, whether written or oral.
