Privacy Policy
Man with Van Tottenham Hale Privacy Policy
This Privacy Policy explains how Man with Van Tottenham Hale collects, uses, stores and protects personal data relating to customers and prospective customers in the Tottenham Hale area. It also describes your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all services provided by Man with Van Tottenham Hale to customers in the Tottenham Hale area, whether you contact us online, by phone, or in person.
Data Controller
For the purposes of data protection law, Man with Van Tottenham Hale is the data controller in relation to the personal data we collect and use about you. This means we decide why and how your personal data is processed in connection with our man and van services.
Personal Data We Collect
We only collect personal data that is relevant and necessary for providing our services and managing our relationship with you. The types of personal data we may collect include:
Identification and contact details, such as your name, address, service address, and other contact information you provide when booking or enquiring about our services.
Service and booking details, including the date and time of your move or transport, pick-up and drop-off locations, access details, inventory or item descriptions, and any special instructions you give us.
Communication records, such as information you provide when you contact us with questions, feedback, or complaints, and notes from our interactions with you.
Payment-related information, such as records of payments made, amounts, dates, and payment method used. We do not retain full payment card details if payment is made via a secure payment processor. Any card data you provide to a third-party payment service is processed in accordance with that provider’s own privacy information.
Technical data, where applicable, such as basic information generated when you visit our website or online pages, including your IP address and browser type, collected through logs and similar technologies to help us maintain and improve our services.
How We Collect Your Data
We may collect personal data directly from you when you request a quote, book a service, complete a form, contact us with an enquiry, or interact with us during provision of our services.
We may also obtain information indirectly where another person arranges services on your behalf, or where limited information is provided by landlords, estate agents, or business partners in order to coordinate a move or delivery involving you.
Purposes and Lawful Bases for Processing
We process your personal data only when we have a lawful basis under data protection law. The main purposes and lawful bases are:
To provide and manage our services. We use your information to provide man and van services, handle bookings, schedule and complete moves, communicate about arrangements, and deal with any changes or issues. The lawful basis is performance of a contract or taking steps at your request before entering into a contract.
To manage payments and accounts. We process data to issue quotes, invoices, confirm receipt of payment, keep financial records, and address queries related to charges. The lawful basis is performance of a contract and compliance with our legal obligations relating to accounting and taxation.
To respond to enquiries and customer support requests. We handle your questions, comments, and complaints in order to manage our relationship with you. The lawful basis is performance of a contract and our legitimate interest in providing effective customer service and improving our services.
To improve and develop our services. We may analyse service usage, feedback, and operational data to enhance the efficiency and quality of our man and van services. The lawful basis is our legitimate interest in running and developing our business in a way that does not unfairly impact your rights and freedoms.
To comply with legal and regulatory requirements. We may need to process and retain certain data for tax, accounting, insurance, or other legal obligations. The lawful basis is compliance with a legal obligation.
To send relevant service-related updates. We may use your details to send important information about your booking, changes to services, or essential updates to our terms. The lawful basis is performance of a contract and our legitimate interest in ensuring you are kept informed of important service information.
Data Retention
We keep personal data only for as long as is necessary for the purposes for which it was collected, and to meet any legal, accounting or reporting requirements.
In most cases, data relating to bookings, moves, and invoices will be retained for up to seven years following the end of the tax year in which the transaction occurred, in line with legal and accounting obligations.
Enquiry-only information, where no booking is made, may be retained for a shorter period, typically up to two years, to help manage repeat or follow-up enquiries and demonstrate how we handled previous contacts.
Where personal data is no longer needed, we will securely delete or anonymise it so that it can no longer be associated with you.
Data Sharing and Processors
We do not sell your personal data. We may share your information with trusted third parties where necessary for the operation of our services or to meet our legal obligations.
Service providers acting as data processors may include payment processing services, accounting or bookkeeping support, IT hosting or maintenance providers, and other professional advisers. These third parties are only permitted to process your personal data on our instructions and must provide appropriate security measures.
In some circumstances, personal data may be shared with insurance providers, legal advisers, law enforcement bodies or regulatory authorities where required by law or where necessary to establish, exercise or defend legal claims or to prevent fraud or crime.
Any sharing of personal data is limited to what is relevant and necessary, and we take reasonable steps to ensure that your information remains protected.
International Data Transfers
Our core operations are based in the United Kingdom. If any processing of your personal data involves transfer to a country outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place, such as using standard contractual clauses or transferring only to countries that have been recognised as providing an adequate level of data protection.
Data Security
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, alteration or disclosure.
These measures may include secure storage systems, access controls so that personal data is only available to staff who need it to perform their duties, and processes for regular review of our data handling practices. While we strive to safeguard your personal data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Data Protection Rights
As a data subject, you have a number of rights under data protection law in relation to your personal data. Subject to certain conditions and exemptions, you have the right to:
Access your personal data and receive information about how it is processed.
Request correction of inaccurate or incomplete personal data.
Request erasure of your personal data where there is no longer a lawful reason for us to continue processing it.
Object to processing that is based on our legitimate interests, on grounds relating to your particular situation.
Request restriction of processing where you contest the accuracy of the data, where processing is unlawful and you oppose erasure, or where we no longer need the data but you require it for legal claims.
Request the transfer of your personal data to you or to another controller in a structured, commonly used and machine-readable format, where the processing is based on consent or contract and carried out by automated means.
Where processing is based on consent, withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
If you wish to exercise any of these rights, you can contact us using the contact details provided in your service documentation or on our usual communication channels. We may need to verify your identity before responding to your request.
Complaints
If you have concerns about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue directly. You also have the right to lodge a complaint with the Information Commissioner’s Office in the United Kingdom, which is the supervisory authority for data protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any changes will take effect when the revised policy is made available. You should review this Privacy Policy periodically to stay informed about how we use and protect your information.
This Privacy Policy applies to all Man with Van Tottenham Hale customers in the Tottenham Hale area and forms part of the terms under which we provide our services.
