Man With Van Tottenhamhale Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van Tottenhamhale provides removal, transport, loading, unloading, and related van services to customers in the UK. By making a booking, the customer agrees to be bound by these terms. The purpose of this page is to explain the service relationship clearly, including how bookings are made, when payment is due, how cancellations are handled, what liability applies, and the legal standards governing waste and disposal. References to man with van Tottenhamhale, Tottenhamhale van services, and van and man Tottenhamhale below all refer to the same service provider.

These terms apply to all residential, commercial, and single-item transport jobs arranged with us, unless a separate written agreement states otherwise. The customer should read these terms carefully before confirming any booking. If anything is unclear, the customer should raise the issue before the service begins. Once the booking is accepted, the customer is responsible for ensuring the information provided is complete and accurate.

In these terms, “we”, “us”, and “our” mean the service provider operating under Man With Van Tottenhamhale. “Customer” means the person, business, or organisation requesting the service. “Goods” means the items to be transported, loaded, unloaded, stored temporarily, or disposed of, as agreed in advance. “Job” means the service booked for a particular date, time, and purpose. Nothing in these terms affects any statutory rights that cannot legally be excluded.

1. Booking Process

Bookings may be requested by providing the details of the move or transport task, including addresses, access conditions, property type, item list, preferred date, and any special handling requirements. A booking is not confirmed until we accept it and, where required, the agreed deposit or advance payment has been received. We may decline a booking if the job is outside our service scope, if the information provided is incomplete, or if the requested service cannot be delivered safely or lawfully.

When arranging a man with a van Tottenhamhale service, the customer must ensure that all information is accurate. This includes the volume and weight of items, whether stairs or lifts are involved, whether parking restrictions apply, and whether dismantling or assembly will be required. If the actual conditions differ from the details originally provided, we may revise the price, alter the staffing or vehicle requirements, or, where necessary, refuse to continue until a new arrangement is agreed.

We aim to arrive within a reasonable time window, but arrival times are estimates unless a fixed appointment has been expressly agreed in writing. Delays may occur due to traffic, weather, access issues, prior job overruns, or circumstances beyond our control. If a delay occurs, we will take reasonable steps to complete the job as soon as practicable. The customer agrees to provide suitable access, safe parking where possible, and the necessary permissions to enter or use the premises involved.

2. Pricing and Payments

Prices may be based on hourly rates, fixed quotes, minimum charges, mileage, waiting time, congestion or parking costs, additional labour, and any special equipment or handling required. Unless otherwise stated, prices are exclusive of any third-party charges that arise during the job, such as parking fees, tolls, disposal charges, or permits. Any quote provided is based on the information available at the time and may be adjusted if the service differs materially from what was described.

Payment terms will be confirmed during booking. In many cases, a deposit may be required to secure the date, with the balance due on completion of the service. Where a same-day or short-notice booking is accepted, full payment may be required in advance. We accept payment methods as notified at the time of booking. The customer must ensure that funds are available and that the payer is authorised to make payment on behalf of the named customer.

If payment is overdue, we may charge reasonable administration costs and statutory interest where permitted by law. We may also withhold delivery, unloading, or release of goods until outstanding sums are paid in full. Title to any goods sold or supplied as part of the service does not pass until payment has cleared, where applicable. The customer remains responsible for all costs incurred due to delays caused by non-payment.

The customer may request cancellation or rescheduling, but any such request must be made as soon as possible. Cancellations made within a short period before the booking date may incur a fee to reflect lost time, reserved vehicle capacity, and administrative costs. If a deposit has been paid, it may be retained in whole or part depending on the notice given and the work already undertaken. Any specific cancellation terms agreed at booking will take priority, provided they are lawful.

If we need to cancel or reschedule due to vehicle breakdown, staff illness, unsafe conditions, extreme weather, or another reason beyond our reasonable control, we will notify the customer as early as reasonably possible and offer an alternative date where practical. We will not be liable for consequential losses arising from a cancellation or delay caused by factors beyond our control, except where liability cannot be excluded by law. In such cases, our responsibility will be limited to the extent permitted by law.

The customer must ensure that goods are properly packed, labelled, and ready for transport at the agreed time unless packing has been included in the service. Fragile, valuable, or hazardous items must be declared in advance. If such items are not disclosed, we may refuse to carry them or may do so only at the customer’s risk. The customer is responsible for removing any items not intended for transport and for securing children, pets, and vulnerable persons during loading and unloading where necessary.

4. Liability and Limits of Responsibility

We will exercise reasonable care and skill in providing Tottenhamhale van and man services. However, liability is limited in the ways described below. We are not responsible for loss or damage arising from inadequate packaging, pre-existing defects, normal wear and tear, concealed structural weakness, or the customer’s failure to provide accurate information. We are also not liable for damage caused by items being too large, too heavy, or unsuitable for the access route if these limitations were not disclosed in advance.

Where our negligence causes loss or damage, we may, at our option, repair, replace, or compensate the affected item, subject to reasonable proof of value and condition. Our total liability for any claim connected with a booking will be limited to the amount paid for the relevant service, except where the law requires a higher level of liability. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other matter that cannot be excluded under UK law.

We are not responsible for indirect or consequential losses, including loss of profit, loss of business, missed appointments, or loss of opportunity. Customers are encouraged to arrange adequate insurance cover for goods of high value or special significance. Any claim for damage or loss must be reported promptly and, where possible, before the end of the job or within a reasonable time after discovery, together with supporting evidence. Failure to report issues promptly may affect the ability to investigate the claim fairly.

Where the service includes disposal, clearance, recycling, or removal of unwanted items, the customer must tell us in advance exactly what is to be removed. We will only remove waste that we are lawfully able to carry. The customer must not place prohibited, dangerous, or specialist waste into the load unless we have expressly agreed in writing and have the appropriate arrangements in place. This includes, for example, chemicals, asbestos, clinical waste, pressurised containers, fuel, or other regulated materials.

Waste carried as part of a man with van Tottenhamhale clearance must be transferred, handled, and disposed of in compliance with applicable UK environmental and waste management laws. Where required, we will use authorised disposal or recycling facilities. The customer agrees that waste transfer notes, receipts, or other records may be created and retained as necessary for compliance. If the customer misdescribes waste, or asks us to dispose of items unlawfully, we may refuse the waste, end the service, or report the matter to the relevant authority where appropriate.

Any items presented as reusable or recyclable will be dealt with according to lawful and practical disposal routes available at the time. We may charge additional fees for segregation, loading, lifting, tipping, or specialist handling of waste. The customer remains responsible for ensuring that no hazardous or restricted substances are mixed with general waste unless specifically agreed and documented. The customer also remains liable for any fines, penalties, or claims that arise from inaccurate waste descriptions supplied to us.

6. Access, Parking, and Site Conditions

To complete the job efficiently, the customer must provide safe access to the collection and delivery points. This includes ensuring that entrances, hallways, stairways, driveways, and loading areas are reasonably clear. If parking charges, permits, or loading restrictions apply, the customer should arrange them in advance unless we have agreed to do so. Extra waiting time caused by poor access, missing permits, blocked roads, or unprepared goods may be charged at the applicable rate.

We may refuse to carry out part or all of the service if conditions are unsafe, unlawful, or materially different from those agreed. This includes circumstances where goods are too heavy for the available access, where a vehicle cannot be parked safely, or where there is a risk of injury or property damage. In such cases, the customer remains responsible for payment for time already spent, travel already undertaken, and any reasonable costs incurred.

The customer is responsible for obtaining any consent needed from landlords, managing agents, employers, neighbours, or local authorities. We will not be liable for delays or inability to complete a job caused by the absence of required permission. If a move is taking place from a shared property, business unit, or managed premises, the customer must ensure all relevant rules are followed before the booking date.

We shall not be liable for any failure or delay in performing the service where the failure arises from events beyond our reasonable control. These may include severe weather, fire, flood, accident, road closures, industrial action, public emergency, supply chain disruption, acts of government, or other unforeseeable events. If a force majeure event occurs, we may suspend the service, reschedule the booking, or cancel it if performance becomes impractical or unsafe.

Where possible, we will try to keep the customer informed and provide a revised service date. Any prepayments affected by a force majeure event will be dealt with fairly, taking into account work already completed and costs reasonably incurred. Nothing in this section limits any rights the customer may have under law where those rights cannot be excluded or restricted.

In the event of a prolonged disruption, both parties agree to act reasonably and in good faith to find a practical solution. If no solution can be reached, the contract may be brought to an end without either party being treated as having breached it, provided that the inability to perform was genuinely caused by the event outside our control.

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. If the customer is based in Scotland or Northern Ireland, mandatory local consumer protections may still apply where relevant, but the governing law stated here will remain the agreed default to the extent permitted by law.

Any dispute that cannot be resolved informally should be submitted to the courts of England and Wales, unless the customer has a legal right to bring proceedings elsewhere. Before starting formal action, both parties should act reasonably and make a genuine attempt to resolve the matter. This includes exchanging relevant information, giving the other party a fair opportunity to respond, and considering any lawful settlement proposal.

By proceeding with a booking, the customer confirms that they have read, understood, and accepted these Terms and Conditions. These terms may be updated from time to time to reflect changes in service practice, legal requirements, or operational needs. The version in force at the time of booking will apply to that booking unless a different version is expressly agreed in writing.